EG99 Terms & Conditions — Read the Full Version

Eg99 supports the most widely used payment methods in Bangladesh. The entire process — from deposit to withdrawal — is secure and straightforward.

• Supported payment methods: bKash, Nagad, Rocket, and bank transfer.
• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000.
• Deposits are typically credited to your account within 5–15 minutes.
• Withdrawal requests are processed within 24 hours.
• Withdrawals must be made using the same method as the original deposit.
• Withdrawal amounts may be subject to limits within a given time period.
• Withdrawals may be held until account verification is complete.

If eg99 suspects fraud or unusual activity in any transaction, it reserves the right to place that transaction on hold and conduct an investigation. The member concerned will be notified accordingly.

Eg99 regularly offers bonuses and promotions for both new and existing members. Each bonus comes with specific terms that must be followed.

• The welcome bonus applies to the first deposit only and can be claimed once per account.
• Read the full terms before claiming any bonus — wagering requirements typically range from 30x to 50x.
• Not all games are available for bonus wagering — certain games may be excluded.
• Multiple bonuses cannot be active at the same time.
• Eg99 reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to obtain bonuses through fraudulent means will result in immediate account termination.

Reload bonuses, cashback offers, and tournament prizes are subject to separate terms. Full details can be found on each offer's promotion page.

All games on eg99 are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and unbiased.

• If a technical error affects a game outcome, eg99 reserves the right to void that round and refund the stake.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on the last saved state recorded on the server.
• In Live Casino games, the dealer's decision is final.
• If a match is cancelled in Sports Betting, the stake will be refunded.
• Displayed odds and RTP figures are based on data provided by trusted game providers.

Eg99 features games from the world's leading providers, including Pragmatic Play, Evolution Gaming, and Hacksaw Gaming. Every game is regularly tested by independent third parties.

Certain activities are strictly prohibited on eg99. Any violation of these rules will result in immediate account termination and the balance may be forfeited.

• Creating an account using another person's identity.
• Operating multiple accounts or attempting bonus fraud.
• Using software bots or automation tools to play games.
• Depositing money from money laundering or illegal sources.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Engaging in fraudulent behaviour against other members.
• Using eg99's brand or logo without prior authorisation.

Eg99 believes gaming should be a source of entertainment, not addiction. That's why we have a range of safeguards in place to support every member's wellbeing.

• Set your own daily, weekly, or monthly deposit limits.
• Take a voluntary break from your account at any time, for however long you need.
• Long-term self-exclusion is available upon request — for up to 5 years.
• Set session limits to keep track of your gaming time.
• Reality check messages are displayed regularly during game sessions.

If you or someone you know is experiencing problems with gaming, please reach out to our support team. We're always here to help.

For more details, visit our Responsible Gaming View page.

Eg99 is committed to protecting members' personal data. We collect only what is necessary and never sell it to third parties.

• Registration details (name, email, mobile) are used solely for account management purposes.
• Transaction data is retained for financial security and fraud prevention purposes.
• Cookie and browsing data are used to improve the platform.
• Information may be disclosed to the relevant authorities when required by law.

For more details, visit our Privacy Policy Read.

Members may request account closure at any time. eg99 also reserves the right to terminate any account found to be in violation of its rules.

• If an account is closed at the member's request, any verified balance will be returned.
• If an account is terminated due to rule violations, any bonus balance may be forfeited.
• If fraud is confirmed, all balances will be frozen.
• An inactivity fee may apply to dormant accounts after 12 months.

If you have a dispute, contact our support team directly. eg99 is committed to resolving all disputes promptly and fairly.

• Please raise any disputes first via live chat or email.
• An initial response will be provided within 48 hours of receiving a complaint.
• Complex disputes will be resolved within 7 business days where possible.
• If you are not satisfied with the outcome, you may request independent third-party mediation.

Contact support at: support@eg99.ws

Eg99 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or on-site notification.

• The date of any changes will always be shown at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you have any objection to a term, please contact our support team or submit a request to close your account.