Safe Gaming Policy

Responsible Gaming — Safe & Healthy Gaming at EG99

Eg99 believes gaming should be fun, not stressful. With responsible gaming, you set your own limits — and we're here for you every step of the way.

18+ Only
Age Verification Required
Set Limits
Stay in Control
Break Feature
Take a Break Anytime
24/7 Support
Help Is Always There
Our Commitment

Gaming Means Fun — and Responsibility

At eg99, we want you to enjoy every moment. But gaming is truly fulfilling only when it stays in balance with your everyday life. Responsible gaming isn't just about following rules — it's a choice to look after yourself.

Millions of people in Bangladesh enjoy online gaming as a healthy form of entertainment. eg99 offers multiple tools and features to make that experience safer — so you stay in control at all times.

Our responsible gaming policy is built on one simple principle: gaming is entertainment, not a business. When it stops being fun, that's the time to take notice — and eg99 is always here to make that easier.

Responsible gaming protection tools on eg99 are completely free and can be activated anytime from your account settings.

It's possible to game while maintaining a healthy balance with family, friends, work, and your wellbeing — it just takes awareness and the courage to make the right call. eg99 wants to help give you that confidence.

Core Principles of Responsible Gaming

1
Play for Entertainment
Gaming should always be about fun. If you find yourself playing just to chase losses, it's time to take a step back.
2
Set Your Budget First
Before each session, decide how much BDT and how much time you're willing to spend — then stick to it.
3
Accept Losses as Part of the Game
Winning and losing are part of the game. Chasing losses with bigger bets is dangerous.
4
Take Regular Breaks
Focus fades during long sessions. Taking short breaks every hour is part of healthy gaming habits.
5
Reach Out for Help When You Need It
Don't face it alone — eg99 support and professional help are always available.
Protection Tools

Controls in Your Hands

Eg99 gives you full control over your gaming experience. The tools below are available anytime from your account settings.

Deposit Limit
Set your own daily, weekly, or monthly deposit cap. It takes effect immediately once set, and any increase requires a 24-hour waiting period.
Session Time Limit
Decide in advance how long each session will be. Once the time is up, the system will automatically send a warning and end the session if needed.
Loss Limit
Set a maximum loss limit for a given period. Once you hit that limit, no more bets can be placed for that period — it's there to protect you.
Cooling-Off Period
Take a voluntary break of 1 day to 6 weeks. You won't be able to log in during this time. Clear your head, then come back when you're ready.
Self-Exclusion
Exclude yourself from the platform entirely for anywhere between 6 months and 5 years. During this period, your account will be fully deactivated and you will not receive any promotional communications.
Reality Check
Receive periodic pop-up notifications showing how long you've been playing and how much you've won or lost. These short check-ins help you make better decisions.
Caution

Recognize the Warning Signs

Problematic gaming often develops gradually and can be hard to recognize at first. If you notice any of the signs below in yourself or someone you know, take it as a signal.

If you regularly notice three or more of the following signs, consider seeking help. Acknowledging the problem is the most important first step.

1
You keep placing larger bets to try to win back what you've lost.
2
You hide or lie to family and friends about how much you're gaming.
3
You can't stop thinking about gaming — and you can't focus on work either.
4
Your attempts to stop playing keep failing.
5
You are using savings or essential living expenses to fund your gaming.
6
You feel angry, anxious, or restless when you can't play.
7
Gaming is beginning to strain your relationships with family, friends, or colleagues.
8
You are borrowing money or asking others for funds to cover your gaming costs.
Check Yourself

How Are Your Gaming Habits?

Be honest with yourself about your gaming habits. Answer the questions below in your head — if most of your answers are "Yes", it's time to pause and reflect.

1
Do you often end up spending more than the budget you set for yourself while gaming?
2
After a loss, do you feel like one more game will get your money back?
3
Is your gaming affecting your relationships with family or the people closest to you?
4
Does gaming feel more important to you than work, study, or everyday responsibilities?
5
Do you feel embarrassed or uncomfortable telling anyone about your gaming?
6
Do you keep playing until you run out of money or can't sleep?

If you answered "Yes" to 3 or more questions, speak with our support team or use the self-exclusion tool.

Step by Step

How to Set Limits

1
Log in to your account
Log in to your eg99 account and click the profile icon in the top right corner.
2
Go to Responsible Gaming Settings
From the profile menu, select "Responsible Gaming" option.
3
Choose the Tool That Works for You
Deposit limits, session limits, loss limits, or cooling-off periods — activate whichever you need.
4
Set Your Standards
Enter an amount or time limit that is realistic and in line with what you can genuinely afford.
5
Confirm & Save
Save your changes — limit reductions take effect immediately, while increases require a verification period.
Budget Planning

Build a Healthy Gaming Budget

A gaming budget isn't just about money — it reflects your overall balance in life. Keep these points in mind when setting a realistic budget.

Only play with money from your entertainment budget. Never use money earmarked for rent, household expenses, or your children's education to play.

Set your monthly limit in advance. Set aside a fixed amount for gaming at the start of each month — and stop when it's gone.

Budget your time, too. Decide in advance how many hours per week you'll spend gaming — and take a break once you reach that limit.

Review your reports regularly. Your gaming history is available in your eg99 account — check it once a month to see how much you've spent.

FAQs

Everything You Want to Know About Responsible Gaming

Yes, completely safe. Your account balance is protected during self-exclusion. Once the exclusion period ends, you can withdraw your funds or resume playing.

Yes, it can be increased — but not immediately. Requests to raise a limit go through a 24 to 72-hour verification period. This delay is intentional, to prevent impulsive decisions in the heat of the moment. Lowering a limit, however, takes effect right away.

No, self-exclusion can only be initiated by the account holder — it is a personal decision. However, if a family member has concerns, they can reach out to support@eg99.ws and we will arrange assistance for the person involved.

A cooling-off period is a short-term break — from 1 day up to 6 weeks. Your account reactivates automatically once it ends. Self-exclusion is long-term — from 6 months up to 5 years — and requires a request to reactivate after the period ends. For serious concerns, self-exclusion is the better choice.

Absolutely not. eg99 is an 18+ platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process. If an underage account is detected, it will be closed immediately and all transactions reversed.

Start by contacting eg99 support — we'll point you in the right direction. In Bangladesh, the National Institute of Mental Health (NIMH) and various counseling centers offer treatment for gaming addiction. Asking for help isn't a weakness — it takes real courage.
Why eg99 Is Different

Our Expertise in Responsible Gaming

Full Support in Bengali
All responsible gaming tools and support are fully available in Bengali. Get the help you need without any language barrier.
Instant Protection
Any decision to reduce limits or take a break takes effect immediately — no waiting period.
Privacy Guaranteed
Your Responsible Gaming settings are completely private. No one will know which protection tools you have in place.
Personal Reports
Your full gaming history, spending, and time reports are available from your account at any time.
Compassionate Support
Our support team doesn't judge. When you bring up a problem, they listen carefully and are there to help.
Licensed Platform
eg99 is a licensed and regulated platform. Upholding responsible gaming practices is both our legal obligation and our ethical commitment.

Play Safe, Stay Happy — Join eg99

Sign up at eg99 today and take full advantage of all our responsible gaming tools. Your experience should be safe, enjoyable, and completely worry-free.

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