EG99 Privacy Policy — Your Data Is Safe With Us

Eg99 (https://eg99.ws) is a trusted online gaming platform for players in Bangladesh. We believe transparency is the foundation of a safe and healthy gaming environment — especially when it comes to your personal data.

This Privacy Policy explains exactly what information eg99 collects from you, why we collect it, how we protect it, and whether you can control it. You have every right to read this document, and we want you to understand every line before making any decisions.

By creating an account on eg99 or using the platform, you are considered to have agreed to this Privacy Policy. Please read it carefully.

Eg99 only collects information that is genuinely necessary to operate the platform, meet legal obligations, and improve your experience.

Eg99 collects information through several methods. Each one is transparent and carried out with your knowledge.

• Direct Registration: Information you provide when creating an account — such as your name, email address, and mobile number.
• KYC Verification Process: By uploading proof of identity and proof of address.
• Payment Transactions: Transaction details are automatically recorded during deposits and withdrawals.
• Gaming Session: While you play, our servers automatically save your gaming data.
• Cookies & Web Technologies: Your preferences are saved via browser cookies and local storage during site visits.
• Support Contact: Conversations via live chat or email are recorded when you contact us.
• Third-Party Verification Services: Verified information from payment gateways and identity verification services.

Every piece of information eg99 collects is used for a specific, legitimate purpose. Nothing is stored or used without reason.

• Account Management & Verification: Account registration, login, password reset, and KYC verification.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction history.
• Fraud & Abuse Prevention: Detecting unusual activity and ensuring platform security.
• Customer Support: Using your history to resolve issues and handle complaints effectively.
• Legal Obligation: Compliance with Anti-Money Laundering (AML) regulations and all applicable legal requirements.
• Responsible Gaming: Monitoring your gaming behavior to identify signs of excessive play.
• Service Improvement: Analyzing user experience to make the platform better.
• Relevant Contact: Sending important updates, promotional offers, and security alerts.

Eg99 never sells your personal information. However, there are specific circumstances where sharing certain data becomes necessary. Those situations are clearly outlined below.

• Payment Partners: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Game Providers: Providers such as Pragmatic Play and Evolution Gaming receive only the minimum data necessary to operate their games.
• Law Enforcement Agencies: Data may be shared with government authorities under court order or as required by law.
• AML Verification Services: Third-party verification agencies engaged for anti-money laundering compliance.
• Security Partners: Cybersecurity and fraud prevention service providers.

Eg99 uses industry-leading technology to protect your data. Our security infrastructure is continuously monitored.

• SSL/TLS Encryption: All data transfers on the site are secured with 256-bit SSL encryption. Look for the 🔒 icon in your browser's address bar to confirm.
• Data Encryption at Rest: Sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are blocked immediately.
• Regular Security Audits: A dedicated third-party team regularly audits our systems for vulnerabilities.
• Restricted Access Controls: Only authorized personnel can access specific data, strictly on a need-to-know basis.

The eg99 website uses cookies and similar tracking technologies. These are stored as small text files in your browser and help improve the site's functionality.

You can disable or clear cookies at any time through your browser settings. Keep in mind that disabling certain essential cookies may cause some features of the site to stop working.

As an eg99 member, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

Eg99 does not retain your data beyond what is necessary. However, certain information must be kept for a defined period due to legal obligations.

Once the retention period expires, data is securely deleted or anonymized so that individual users can no longer be identified.

Eg99 is an 18+ platform. We strictly ensure that minors (under 18) cannot access our services.

• Age verification is mandatory at registration and is confirmed as part of the KYC process.
• If we discover that a minor has created an account, that account and all associated data will be deleted immediately.
• We never knowingly collect or process personal information from minors.
• If a parent or guardian believes their child is using the platform, please contact us at support@eg99.ws.

Eg99 may update this Privacy Policy from time to time due to business needs, changes in law, or technological developments.

• If any significant changes are made, you will be notified via your registered email or through an on-site notification.
• You can always check the last updated date at the top of this page to see when changes were made.
• Continuing to use the platform after any changes means you accept the updated policy.
• If you do not agree to the updated policy, you are always free to close your account.

For any questions or complaints about our Privacy Policy, or to exercise your rights, please contact us directly.